Podcast | Financial Currents with ZISHI

Financial services is under pressure to adapt. Fast. Regulation is shifting, AI is accelerating and expectations on leaders, managers and teams are changing almost monthly.

Financial Currents with ZISHI cuts through that noise. Each episode brings together leaders, innovators and practitioners shaping the future of financial services – focused on what genuinely moves the industry forward.

What Does Effective Market Education Look Like Inside a Global Exchange

In Episode 3 of Financial Currents with ZISHI, Jamie Philip speaks with Neil Scurlock, Head of Education at ICE, about how learning is evolving across trading, regulation and market infrastructure.

Market professionals are required to make decisions in fast-moving, regulated environments. Preparing for that requires learning formats that extend beyond conceptual coverage.

The conversation explores the increasing use of simulation-based learning – structured scenarios designed to reflect real trading conditions. Participants work through environments that include volatility, spread trading dynamics, regulatory constraints and time pressure, all within a controlled setting.

These sessions recreate complex market developments in focused exercises, enabling participants to observe how their decisions unfold and to refine judgement in a realistic context.

For exchanges and trading firms, practical exposure of this kind supports market readiness and responsible innovation.

In this episode:

• Why scenario-based learning is gaining traction
• How exchanges balance innovation with regulatory responsibility
• The role of blended delivery in hybrid environments
• How applied knowledge supports capability development

Chapters
00:00 Introduction
00:44 ICE’s Education Mandate: Practical, Applied, Real-World
02:22 Simulation Learning: Compressing Real Market Experience
03:36 Flow-of-Work Learning | The 70-20-10 Rule
05:41 Hybrid Delivery | Digital Preparation, Applied Workshops
07:18 AI & Personalisation | Diagnostics That Shape Tailored Learning
08:21 Microlearning | Short, Focused Content Built for the Workflow